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Terms of Service

Last updated: 4 August 2026 · Governing law: South Africa

These Terms of Service set out the rules for using Kollabr (the "Platform"), a South African platform where Brands pay Kollabr to run short-form video campaigns and Kollabr pays Creators for the videos they make. They are the umbrella terms that apply to everyone who uses the Platform, whether you are a Brand, a Creator, or simply browsing. Please read them carefully, together with the other policies they link to, before you use Kollabr.

1. Who we are & how to contact us

Kollabr is operated by Lunara Ventures (Company Registration No. 2026/418581/07) ("Kollabr", "we", "us", "our"), a company incorporated in the Republic of South Africa.

In line with section 43 of the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), we provide the following information:

  • Legal name: Lunara Ventures
  • Company registration number: 2026/418581/07
  • Website: kollabr.co.za
  • Email (support, legal and all notices): support@kollabr.co.za
  • Description of the service: an online platform on which Brands pay Kollabr to run short-form video campaigns — posting Briefs and buying completed Videos from Kollabr — and Kollabr pays Creators for the Videos they supply.

All prices on the Platform are in South African Rand (ZAR) . Kollabr is not currently registered for VAT, so Prices do not include VAT. Tax invoices reflecting VAT will be issued if and when Kollabr registers for VAT.

2. Acceptance of these terms & the documents that form part of them

By creating an account, accessing or using the Platform, you agree to be bound by these Terms of Service. If you do not agree, you must not use the Platform.

The following documents also apply to you and form part of your agreement with us. Where they conflict with these Terms, the more specific document prevails for the matter it deals with:

3. Eligibility & accounts

To use the Platform you must be at least 18 years old and have the legal capacity to enter into a binding contract. If you use the Platform on behalf of a business, you confirm that you are authorised to bind that business.

  • You must provide accurate, current and complete information when you register and keep it up to date.
  • You are responsible for keeping your login credentials confidential and for all activity that happens under your account.
  • You must tell us promptly at support@kollabr.co.za if you suspect any unauthorised use of your account.
  • An account should be used for a single purpose or role consistent with how you registered (for example, as a Brand/Buyer or as a Creator/Seller).

4. What Kollabr is

Kollabr is a platform that runs video campaigns for Brands and pays Creators for the video content they make. A Brand posts a Brief or Campaign — a job with a fixed Price per Video — and Creators submit Videos in response.

The Platform works as two separate agreements, both with Kollabr:

  • Brands pay Kollabr to run their campaign. Each Video a Brand approves is a Purchase from Kollabr at the Price the Brand set on the Brief. What a campaign costs the Brand depends on its Price per Video and how many Videos it approves. That payment is Kollabr's own revenue for the campaign service and the Video supplied.
  • Kollabr pays Creators for their work. When a Video sells, an invoice from the Creator to Kollabr is generated automatically, and Kollabr pays the Creator from Kollabr's own funds. What Kollabr owes the Creator is Kollabr's own debt to them under that invoice.

Kollabr is not a bank, deposit-taker, money remitter, payment intermediary or escrow agent, and it never receives or holds money on behalf of any Brand or Creator. Money a Brand pays Kollabr belongs to Kollabr; money a Creator receives is paid by Kollabr in settlement of Kollabr's own obligation to the Creator. Card payments to Kollabr are processed by our Payment Partner (NjiaPay).

We are not the agent, employer, partner or advertising agency of any Brand or Creator, and we do not create, endorse or control the Content that users post.

5. Fees, plans & subscriptions

It is free to register and to use Kollabr on our free plan. When a Brand completes a Purchase:

  • The Brand pays Kollabr the Price shown on the Brief (the per-Video amount set by the Brand). There is no separate buyer fee added on top of the Price, on any plan. This payment is Kollabr's own revenue.
  • Kollabr separately pays the Creator for the Video. The Creator's fee (the Payout) is the Price less Kollabr's Platform Fee, which depends on the Creator's plan at the time of the Purchase: 15% on the free plan, 12% on Pro and 10% on Ultimate — so the Creator is paid 85%, 88% or 90% of the Price respectively.
  • The Payout is invoiced by the Creator to Kollabr automatically and is paid by Kollabr from its own funds, by EFT to the Creator's bank account. It is a debt Kollabr owes the Creator — it is not the Brand's money held or passed on.
  • The Platform Fee applying to a Purchase is fixed at the moment of that Purchase and is shown to both parties before payment. A later change of plan does not change a Purchase that has already happened.

5.1 Subscription plans

We offer optional paid plans (Pro and Ultimate) for both Brands and Creators, alongside a free plan. Paid plans raise or remove usage limits and, for Creators, reduce the Platform Fee. Current prices, limits and inclusions are set out on our Pricing page, which forms part of these Terms.

  • Billing. Plans are billed in advance, monthly or annually, in ZAR, and are charged by our Payment Partner. Subscription fees are for access to Platform features and are separate from the Price of any Video.
  • Automatic renewal. A paid plan renews automatically at the end of each billing period, at the then-current price, until you cancel. By subscribing you authorise us and our Payment Partner to charge your saved payment method on each renewal.
  • Cancelling. You may cancel at any time from your billing page. Cancellation stops future renewals; it is not a refund, and you keep the plan you have paid for until the end of the period already paid for, after which your account moves to the free plan.
  • Failed payments. If a renewal fails we may retry it and will keep your access for a short grace period. If payment still cannot be taken, your account moves to the free plan and its limits apply.
  • Changing plans. Choosing a different plan adds to the time you have already paid for rather than cancelling it, so you do not lose days you have bought.
  • Price changes. We may change plan prices. Any change applies from your next renewal, and we will give you reasonable advance notice by email or on the Platform so that you can cancel before it takes effect.
  • Reaching a limit. Going over a free-plan limit does not remove anything you have already created; it prevents you from adding more until the limit resets or you upgrade.
  • Refunds on subscriptions. Subscription fees are dealt with in our Refund & Dispute Policy, and nothing here limits your rights under the CPA or the ECTA cooling-off provisions where they apply.

5.2 Launch offer

As a launch offer, every account registered on or before 30 September 2026 has free access to the Ultimate plan until that date, at no cost and with no payment method required. The offer ends on that date for all accounts, whenever the account was created. When it ends, accounts move automatically to the free plan and no charge is made; a paid plan starts only if you choose one. Accounts registered after that date start on the free plan.

6. Content & previews

Before a Purchase, a Brand can only watch a watermarked Preview of a Video. The Preview streams only and cannot be downloaded, saved or used. The full Video unlocks for download only once the Brand completes a Purchase.

The detailed rules about ownership, licensing and how Videos may be used are set out in the Creator Agreement and the Brand / Advertiser Terms. Please refer to those documents for the licence terms.

7. Acceptable use

You must use the Platform lawfully and responsibly. The full rules — including prohibited content and conduct — are set out in our Acceptable Use Policy, which forms part of these Terms. Breaching that policy may lead to suspension or termination of your account.

8. Payments

Payments on the Platform — both Purchases and subscription fees — are processed by our third-party payment provider, the Payment Partner (NjiaPay). When you pay, you also agree to the Payment Partner's terms. Kollabr does not store full card numbers; card details are collected and handled by the Payment Partner.

For a Purchase, the full price is collected into Kollabr's merchant account through the Payment Partner. An invoice recording the Creator's Payout (the Purchase price less Kollabr's Platform Fee) is generated automatically, and Kollabr pays the Payout to the Creator's registered bank account by EFT. Payment is not held in escrow pending delivery — the Video unlocks as soon as payment succeeds — and Kollabr is responsible for paying the Payout over. Payout timing depends on our payout runs and on the Creator having provided valid banking details.

Refunds, chargebacks and disputes are dealt with under our Refund & Dispute Policy.

9. Intellectual property in the Platform itself

Kollabr owns or licenses all rights in the Platform, including the website, software, design, "Kollabr" name, logos and other branding. We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the Platform for its intended purpose, subject to these Terms.

You may not copy, modify, reverse-engineer, scrape, resell or create derivative works from the Platform, or use our branding, without our prior written permission. This clause does not affect any rights in the Videos themselves, which are governed by the Creator Agreement and Brand Terms.

10. Disclaimers & "as is"

The Platform is provided on an "as is" and "as available" basis. We do not warrant that any Creator, Brand, Brief or Video will meet your needs, that listings are accurate, or that the Platform will be uninterrupted or error-free. You deal with other users at your own risk.

Nothing in these Terms excludes or limits any rights you may have under the Consumer Protection Act 68 of 2008 ("CPA") or other South African law that cannot lawfully be excluded.

11. Limitation of liability

To the maximum extent permitted by law, Kollabr is not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data, goodwill or business, arising out of or in connection with your use of the Platform, any Purchase or any Video.

Nothing in this clause excludes or limits liability that cannot be excluded or limited under South African law, including under the CPA, or our liability for fraud or for death or personal injury caused by our negligence.

12. Indemnity

To the extent permitted by law, you agree to indemnify and hold Kollabr (and our directors, employees and agents) harmless against any claims, losses, liabilities, damages and reasonable costs (including legal costs) arising out of your breach of these Terms, your misuse of the Platform, your Content, or your dealings with other users.

13. Suspension & termination

You may stop using the Platform and close your account at any time. We may suspend or terminate your account or access to the Platform, with or without notice, if you breach these Terms or any document that forms part of them, if we are required to do so by law, or to protect the Platform or its users. Where reasonable and lawful, we will give you notice and an opportunity to remedy the issue.

Termination does not affect any rights, obligations or liabilities (including for completed Purchases, Fees and Payouts) that arose before termination, and clauses that by their nature should survive will continue to apply.

14. Changes to the service & to these terms

We may change, suspend or discontinue any part of the Platform, and we may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, for example by posting the updated Terms on the Platform or by email. Your continued use of the Platform after changes take effect means you accept the updated Terms.

15. Privacy

We respect your privacy and handle personal information in line with the Protection of Personal Information Act 4 of 2013 ("POPIA"). Please read our Privacy Policy to understand what information we collect and how we use it.

16. Governing law & dispute resolution

These Terms and your use of the Platform are governed by the laws of the Republic of South Africa. If a dispute arises, you and Kollabr agree to first try to resolve it in good faith by contacting us at support@kollabr.co.za. If the dispute cannot be resolved that way, you and Kollabr submit to the jurisdiction of the South African courts, and specifically the Western Cape Division of the High Court.

17. General

  • Severability: if any part of these Terms is found to be invalid or unenforceable, the rest remains in force.
  • No waiver: if we do not enforce a right, that is not a waiver of that right.
  • Whole agreement: these Terms, together with the documents listed in clause 2, make up the entire agreement between you and us about your use of the Platform.
  • Assignment: you may not transfer your rights or obligations without our consent; we may assign ours as part of a sale or reorganisation of our business.
  • How to contact us: for any question about these Terms, email support@kollabr.co.za.

Questions about this document? Email support@kollabr.co.za.