These Terms of Service set out the rules for using Kollabr (the "Platform"), a South African online marketplace where Brands buy short-form videos from Creators. They are the umbrella terms that apply to everyone who uses the Platform, whether you are a Brand, a Creator, or simply browsing. Please read them carefully, together with the other policies they link to, before you use Kollabr.
1. Who we are & how to contact us
Kollabr is operated by Lunara Ventures (Company Registration No. 2026/418581/07) ("Kollabr", "we", "us", "our"), a company incorporated in the Republic of South Africa.
In line with section 43 of the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), we provide the following information:
- Legal name: Lunara Ventures
- Company registration number: 2026/418581/07
- Website: kollabr.co.za
- Email (support, legal and all notices): support@kollabr.co.za
- Description of the service: an online marketplace that lets Brands post briefs for short-form videos and buy completed Videos from Creators.
All prices on the Platform are in South African Rand (ZAR) . Kollabr is not currently registered for VAT, so Prices do not include VAT. Tax invoices reflecting VAT will be issued if and when Kollabr registers for VAT.
2. Acceptance of these terms & the documents that form part of them
By creating an account, accessing or using the Platform, you agree to be bound by these Terms of Service. If you do not agree, you must not use the Platform.
The following documents also apply to you and form part of your agreement with us. Where they conflict with these Terms, the more specific document prevails for the matter it deals with:
- Privacy Policy
- Acceptable Use Policy
- Cookie Policy
- Creator Agreement (if you are a Creator)
- Brand / Advertiser Terms (if you are a Brand)
- Refund & Dispute Policy
3. Eligibility & accounts
To use the Platform you must be at least 18 years old and have the legal capacity to enter into a binding contract. If you use the Platform on behalf of a business, you confirm that you are authorised to bind that business.
- You must provide accurate, current and complete information when you register and keep it up to date.
- You are responsible for keeping your login credentials confidential and for all activity that happens under your account.
- You must tell us promptly at support@kollabr.co.za if you suspect any unauthorised use of your account.
- An account should be used for a single purpose or role consistent with how you registered (for example, as a Brand/Buyer or as a Creator/Seller).
4. What Kollabr is
Kollabr is a venue and marketplace that connects Brands (also called Buyers) with Creators (also called Sellers). A Brand posts a Brief or Campaign — a job with a fixed Price per Video — and Creators submit Videos in response.
The contract for each Video is concluded directly between the Brand and the Creator. We are not a party to that sale. We are not the agent, employer, partner or advertising agency of any Brand or Creator, and we do not create, commission, endorse or control the Content that users post. We simply provide the technology that makes the transaction possible and process the payment through our Payment Partner.
5. Fees
It is free to register and free for a Brand to post a Brief. When a Brand completes a Purchase:
- The Buyer pays the Price shown on the Brief (the per-Video amount set by the Brand).
- Kollabr deducts a Platform Fee of 15% of the Price from the Creator's proceeds.
- The Creator receives the remaining 85% as a Payout.
- There is no separate buyer fee added on top of the Price.
6. Content & previews
Before a Purchase, a Brand can only watch a watermarked Preview of a Video. The Preview streams only and cannot be downloaded, saved or used. The full Video unlocks for download only once the Brand completes a Purchase.
The detailed rules about ownership, licensing and how Videos may be used are set out in the Creator Agreement and the Brand / Advertiser Terms. Please refer to those documents for the licence terms.
7. Acceptable use
You must use the Platform lawfully and responsibly. The full rules — including prohibited content and conduct — are set out in our Acceptable Use Policy, which forms part of these Terms. Breaching that policy may lead to suspension or termination of your account.
8. Payments
Payments on the Platform are processed by our third-party payment and escrow provider, the Payment Partner (TradeSafe). When you pay, you also agree to the Payment Partner's terms. Kollabr does not store full card numbers; card details are handled by the Payment Partner.
Refunds, chargebacks and disputes are dealt with under our Refund & Dispute Policy.
9. Intellectual property in the Platform itself
Kollabr owns or licenses all rights in the Platform, including the website, software, design, "Kollabr" name, logos and other branding. We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the Platform for its intended purpose, subject to these Terms.
You may not copy, modify, reverse-engineer, scrape, resell or create derivative works from the Platform, or use our branding, without our prior written permission. This clause does not affect any rights in the Videos themselves, which are governed by the Creator Agreement and Brand Terms.
10. Disclaimers & "as is"
The Platform is provided on an "as is" and "as available" basis. We do not warrant that any Creator, Brand, Brief or Video will meet your needs, that listings are accurate, or that the Platform will be uninterrupted or error-free. You deal with other users at your own risk.
Nothing in these Terms excludes or limits any rights you may have under the Consumer Protection Act 68 of 2008 ("CPA") or other South African law that cannot lawfully be excluded.
11. Limitation of liability
To the maximum extent permitted by law, Kollabr is not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data, goodwill or business, arising out of or in connection with your use of the Platform or any transaction between a Brand and a Creator.
Nothing in this clause excludes or limits liability that cannot be excluded or limited under South African law, including under the CPA, or our liability for fraud or for death or personal injury caused by our negligence.
12. Indemnity
To the extent permitted by law, you agree to indemnify and hold Kollabr (and our directors, employees and agents) harmless against any claims, losses, liabilities, damages and reasonable costs (including legal costs) arising out of your breach of these Terms, your misuse of the Platform, your Content, or your dealings with other users.
13. Suspension & termination
You may stop using the Platform and close your account at any time. We may suspend or terminate your account or access to the Platform, with or without notice, if you breach these Terms or any document that forms part of them, if we are required to do so by law, or to protect the Platform or its users. Where reasonable and lawful, we will give you notice and an opportunity to remedy the issue.
Termination does not affect any rights, obligations or liabilities (including for completed Purchases, Fees and Payouts) that arose before termination, and clauses that by their nature should survive will continue to apply.
14. Changes to the service & to these terms
We may change, suspend or discontinue any part of the Platform, and we may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, for example by posting the updated Terms on the Platform or by email. Your continued use of the Platform after changes take effect means you accept the updated Terms.
15. Privacy
We respect your privacy and handle personal information in line with the Protection of Personal Information Act 4 of 2013 ("POPIA"). Please read our Privacy Policy to understand what information we collect and how we use it.
16. Governing law & dispute resolution
These Terms and your use of the Platform are governed by the laws of the Republic of South Africa. If a dispute arises, you and Kollabr agree to first try to resolve it in good faith by contacting us at support@kollabr.co.za. If the dispute cannot be resolved that way, you and Kollabr submit to the jurisdiction of the South African courts, and specifically the Western Cape Division of the High Court.
17. General
- Severability: if any part of these Terms is found to be invalid or unenforceable, the rest remains in force.
- No waiver: if we do not enforce a right, that is not a waiver of that right.
- Whole agreement: these Terms, together with the documents listed in clause 2, make up the entire agreement between you and us about your use of the Platform.
- Assignment: you may not transfer your rights or obligations without our consent; we may assign ours as part of a sale or reorganisation of our business.
- How to contact us: for any question about these Terms, email support@kollabr.co.za.
Questions about this document? Email support@kollabr.co.za.